Order and Delivery Info

Orders close daily at 1pm. For same day requests please call within business hours. 
Book a delivery for weekdays, morning or afternoon timeslots available.
Courier charges are based on the delivery location within metropolitan Sydney.
In store pick up available from 9am. Minimum order $25.


Delivery turnaround times
Any orders placed before 1pm can be shipped or collected in store the next day. For deliveries, you have the option to select either a morning or afternoon time slot. Please note that once your order leaves our kitchen we are not responsible for unforeseen delays incurred by the courier. As Friday is a notoriously busy day we strongly recommend a morning delivery time slot. For same day requests please phone us during business hours on 02 8068 1364.

Delivery tracking
When you complete your order online you will receive an order confirmation and tax invoice by email. Once your order leaves our kitchen we will consider the order fulfilled and you can track your delivery via the courier's GPS tracking function if you have provided us with a mobile phone contact. If you haven't received your order within the selected time slot please give us a call.

Delivery rates
We base delivery costs (automatically calculated at checkout) on the total order weight and delivery location within metropolitan Sydney. All deliveries must to be a home or business address which will be attended on the day of requested delivery. We are unable to deliver to PO boxes except for our book.

Weekend deliveries
Our delivery service doesn't operate on weekends. All orders for Saturday must be collected from our store at 53 Riley Street, Woolloomooloo and we are unable to offer order pickups from our Saturday market stalls.

Order cancellations
Requests for an order cancellation need to be made by email or through direct contact with one of our managers. We're unable to refund any costs for orders cancelled same day or after the 1pm order cut off the day before.

Returns and exchanges
If for any reason you are not completely satisfied with an item, please phone the orders line immediately. If outside of business hours - please place the product in the fridge and send an email (with a photo or two) to orders@flourandstone.com.au so we have an instant record of the problem and then call us as soon as possible the next day. Due to the perishable nature of our products we cannot accept returns made more than 24 hours after the original delivery date. 
Return shipment costs are the responsibility of the buyer.

Returned goods must be delivered to us unconsumed (unless the complaint was a quality issue related to having tried the product) or you may not be eligible for refund. We cannot be held responsible for items damaged or lost in return delivery, therefore we recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the item(s). Please allow up to 1 week for your return to be processed.

To advise of a product or delivery issue please call us on the orders line. We are a friendly bunch, so let us know if you are not completely satisfied and we will certainly try to resolve the issue for you.

Do you have a brick and mortar location?

Yes - our bakery and cafe is located an easy walk from the Sydney CBD at 53 Riley Street, Woolloomooloo. We also have Saturday market stalls at Carriageworks Farmers Market and Northside Produce Market. Go to our contacts page for full details including opening hours.